News from Oakland Harley-Davidson

H-D Connect: Enhanced Security, Stats and Convenience

Posted by Oakland H-D Contributor on Aug 23, 2019 6:00:00 PM

The new H-D™ Connect service offers peace of mind no matter where riders are in relation to their motorcycle.  H-D™ Connect introduces subscription-based cellular connectivity that links Harley-Davidson riders with their motorcycle through their smart phone using the latest version of the Harley-Davidson® App. With the H-D™ Connect service and the H-D™ App, owners will have access to key features and benefits:

HD Connect


  • Motorcycle status: Check key vehicle health information at any time, and from any location, where sufficient cellular signal is available. 
  • Tamper alerts and stolen vehicle tracking service: Remotely monitor the motorcycle’s security, including tamper alerts and stolen-vehicle assistance.
  • Service reminders and notifications: Receive automated reminders about upcoming vehicle service requirements and other vehicle care notifications. 

H-D Connect is a standard feature on most model year 2020 Touring models and the LiveWire™ motorcycle.  The H-D™ Connect service will be offered for a one-year free trial subscription period after the purchase of a new H-D™ Connect equipped motorcycle and is available with a subscription charge following the initial free period. H-D™ Connect will be available in the United States, Canada, Puerto Rico and most EU countries*.

Setting Up H-D Connect

Subscription & Activation

Step 1: Download the App.

Search “Harley-Davidson” and download the free app.

Download on the App Store

Get it on Google Play


Step 2: Log in or create a profile on the Harley-Davidson App.

The profile is the same for HOG, the Harley-Davidson Online Store, and Use your existing login if you have one. If you don't set up a new one.

Step 3: Go to and log in to your account.

Step 4: Go to and click "Subscribe Now".

Step 5: Enter your VIN number and click "Continue".

Step 6: Select Location you will primarily ride.

Step 7: Choose a subscription plan.

The best value is to subscribe to multiple years. All plans auto renew and you can cancel at any time. 

Step 8: Enter address and payment information. 

Your card will not be charged until after the free subscription period. You can turn off auto-renewal after you have completed the set up.

Step 9: Open the H-D App and click on the helmet icon on the bottom.

Step 10: Select your H-D Connect compatible motorcycle. Click "Activate H-D Connect".

Step 11: Make sure the bike is in an area with good cell service where you can start the bike.

Step 12: Press the "Run/Stop" switch on the bike but do not fully start the bike.

Step 13: Press and hold the "Low Beam" button for 5 seconds.

Step 14: Turn the bike on and let the bike run during the activation countdown in the app.

Step 15: When you see an "Activation Successful" message on the app, turn the bike off and leave it off for one full minute.

Step 16: Restart the bike and click "Next" on the app to finish the activation process on the app.

Step 17: After your next ride check to make sure your stats are publishing on the app.

If the activation process is unsuccessful, delete the H-D app from your phone, reinstall it and try the activation process again starting with Step 9.

If after your second attempt you still have issues call H-D Connect customer service at 866-895-4707.

Other Information About H-D Connect

Stolen/Tamper Scenarios

Software Updates

Preferences & Settings

See more on H-D Connect and read subscription details on

*The H-DConnect service is not available in all markets. Market availability will vary.


Topics: Oakland H-D News, Motorcycles, Riding in the Bay Area, Current Rider

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